Zhengzhou Smileface Trading Co., Ltd. Company Logo Zhengzhou Smileface Trading Co., Ltd.
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Widely Used USB Type Customer Feedback Device

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Zhengzhou Smileface Trading Co., Ltd.
[China]

Address
Yumei business 401,Fengchan Road No.36, Zhengzhou City, Henan Province, China Zhengzhou Henan
Phone
86-0371-55501003
Contact name
leon wang

Quick Information

  • Brand Name: Sundyn servic quality evaluation devic
  • Place of Origin: China
  • size : 189mmx125mmxthichness 23m

Description

Intelligent customer feedback system terminal system
                                -Business Window Information Interaction

 

Product Description

General Introduction

Smileface M8 Customer Intelligent Terminal system is  a leading  solution for business window info integration. It uses Android OS, has touch screen LCD display of different size 8 or 9.7 inch, can enter info ,evaluate service,  monitor  evaluation process, can TTS voice broadcast simultaneously, release notice and info, play adverting video or pictures at certain time. At the same time, it can extend some practical APP dynamically, such as opinion survey, customer complaints etc, thus to solve some problems that business windows had encountered effectively, so as to improve the window service to a higher level.
Of course, according to customer's actual requirement; we can modify the system to meet the special need. We also provide data packets for partner who has the ability to develop for secondary development.
two parts of M8 customer feedback system is management software and using application
 WORK PROCESS
when a customer came to the counter, he (she) can see the M8 interface. here are many functions can be checked. when he (she) want to make a evaluation feedback. he will press the device evaluation. the evaluation device would say ""please evaluate my service"" to remind the customer to evaluate.customers press the figure on the terminal device to evaluate service level (or others) according to their own service experience, after the completion of the assessment, device will say "thank you".  also if he (she) want using others fuction, it is easy to operate.
Data transmission process: data transmit from terminal to the client software, transmit to the server through local area network ; Server record and deal with data, you can set up working state of the evaluation using system management software and query evaluation data using system management software.
Management module (system software)
Your computer needs to install systems management software; and open your browser and enter your IP, namely, https://xxx.xxx.xxx.xxx, click to “enter”. Then enter your account to login.
management software home interface of customer feedback terminal and service satisfaction survey management software login
Background management interface will be displayed after login,
 there are mainly four modules:
1.home: show basic settings and customer feedback info.
2.inqure: query feedback data of various units/departments/staff  and  export  form
3.analysis: analysis of evaluation data to guide decisions
4.system: system settings, add info of unit/department/staff
4.help:  teach you how to use the functions above
management software home interface of customer feedback system and service satisfaction survey management software
customer feedback system for service satisfication management software solution- (7)customer feedback system for service satisfication management software solution- (8)customer feedback system for service satisfication management software solution- (9)customer feedback system for service satisfication management software solution- (10)customer feedback system for service satisfication management software solution- (11)
Its 4 main function
functions of customer feedback system .  customer satisfication survey management software .  customer rating device . customer evaluation terminal . improve service quality
Evaluation function:
Video Collecting: Using front-facing camera to collect  the business video on site, so as to avoid confliction. 
Service Evaluation:Professional service evaluation function .Evaluation content can be customized. It is high class and practical.
AD display function:
can display pictures, video etc on loop. Users can add ad info on the management software; then can change the playing content at will. it is used to promote product and company image.
Notice function:
Users can add notice info on the management software;  it is used for announcement; notice, and remind.
survey function:
Users can add survey questions on the management software; then display on M8. it is used for announcement; notice, and remind. for more accurate understanding of customer feel; Better service to the customers.
M8 Customer Intelligent Terminal uses modular design. Beside the main frame module, all the function  module   can be loaded and  unloaded dynamically by configuration management. If clients have special request, new function modules can be developed rapidly.  After having  loaded and run them , they can not only meet clients’ requirement, but  also can’t have bad effect on other function module.
 
M8 network topology and principle diagram
M8 customer feedback system solution of customer feedback system .  customer satisfication survey management software .  customer rating device . customer evaluation terminal mechine . improve service quality
 
M8 customer feedback system components

1  M8 host  Having all the features of traditional evaluation device; 8-inches true color LCD touch screen; can display employees’ photos, corporate images or videos, images, text, etc.  It can also display customer info; Using the built-in WiFi wireless communication. The content of evaluation can be customized;Support employee identification; Support multiple voice prompts; Built-in Android4.1 operating systems, Support web browsing, Can customize this Application according to user’s requirements. Every window need to install one .
2 Sundyn communication  suite It is only used when m8 cannot be controlled via client software, Connected with M8 and Voice controller, used to communication between M8, Voice controller and management software.
3 Voice controller Connected with M8, used to control M8 to broadcast voice of “Please  evaluate”; at the same time, it embedded with a contactless IC card reader , using for staffs to swipe staff card when they come to work; it can be placed on the staff desktop for their operation.
4 Staff  card CAID-RF a contactless IC card, can save the staff’s info such as company, department, post job number, name ,etc. Can be used for staff identification, make the evaluation data consistent with the staff; used together with voice controller; one for each staff.
5 System Management Software  Can manage the pictures, videos and other contents that M8 displayed; Be available for a variety of inquiries and statistics; can generate reports and print them automatically ; Support functions of setting working hours, and making malicious evaluation invalid.
6 Leadership Query Software B / S structure, without having to install the client program, comfortable interface; real-time inquiry; statistics is rich and detailed.
Main Technical parameter of M8 Customer feedback system Intelligent Terminal:
Core device : 1.5GHz dual-core CPU,1G RAM,16G Flash hard disk
Output device : 8 inch or 9.7 inch IPS LCD screen,1024X768 resolution
Input device : 5 touch capacitive screen
Gravity sensor : Support  horizontal and vertical status
OS : Android 4.1
Communication interface : USB2.0/wifi/RJ45 network interface(RJ45 need to be expanded through Sundyn communication suite)
Host Stand : Optional
Host dimmension M8 :  8 inch:198mm(L)X158mm(W)X9.8mm(T)
M10  9.7inch :244mm(L)X191mm(W)X9.8mm(T)
Power Voltage:DC 5V 2A,Power consumption:≤10W.
Other Include one power adapter

Zhengzhou sundyn Computer Technology Co., Ltd. was founded in August 2001. It’s an industry-leading high-tech enterprise specialized in the researching, developing, producing and selling service quality management products applied in service hall and business window.  smileface was awarded “High-tech Enterprise of Henan Province” in 2005, and it has many patents.
Those smileface service Evaluation  products have been widely used in various fields such as administrative service center, administrative examination and approval center, industry and commerce, taxation, finance, electricity, communications, postal services, social security, hospitals, public security and so on, covering 26 provinces, autonomous regions and municipalities directly under the Central Government of China, drawing attention of many medias’  such as CCTV, Xinhua etc.
We started foreign trade business in 2010, and win the trust of customers around the world through our professional industry technology, high-quality localization services. In the future, I hope  we can create better brilliance  with your hand.

customer satisfaction feedback and service quality management system introduction (15)

Packaging & Shipping

 packaging:

1.plastic protection bags
2.custom carton packaging
3.Logistics package sizes according to customer orders

Shipping:

We could choose suitable shipment according your demand and quantity. Port of Hongkong/tianjin/shanghai/guangzhou.

Our Services

 Customer in different countries and fields have different requirements. So we have some personalized custom services, to meet the needs of different customers. 

Company Information

 Zhengzhou Smileface Trading Co., Ltd., located in the beautiful historical and cultural city -- zhengzhou. She is a new-type trade enterprise who focused on export trade and e-commerce services. Business scope includes the export of domestic products, foreign customers purchasing agent, foreign trade agency business of the domestic small and medium-sized enterprises.
The main product of our company currently is serving window (or Service hall) equipment, including customer feedback system, Window loudspeaker, etc.; also provide professional service evaluation (satisfaction survey) solutions. Perfect product design, supply and custom support, professional service team, let us win the vast market and wide acclaim from Asia, America, South America, the Middle East and other regions in the past few years.
It is always a pleasure to greet a friend from afar, and your recognition and trust is our motivation. We will provide more quality products and services in return.

FAQ

 Any questions, please do not hesitate to contact us;

1. you can start a inquiry in this page;
2. you can connect me by the info in the main picture;
3. you can click the trademanager to start a dialogue.

 

 

 


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